La Quinta Puts Customers, Culture First

SUMMARY

One of the simplest but important goal in the hospitality industry is guest satisfaction. Guest satisfaction comes from good customer services; therefore, it's always best to put your guest first. Reading this article  [exemplify] the focus on putting their customer & culture first. A franchisee of one of La Quinta started a simple ideal called "Here For You" which branched off into the company's newly defined culture & experience. CEO, Wayne Goldberg, of La Quinta took his time to explain at a conference of their brand "Here For You." He want the brand to signify the way of life at each La Quinta. The goal of this brand is to look at everything from the views of the guest. The little things always count to them, which cause the avoid of bad experiences for their guest. Training, from the GM to every employee, is need to continue on with their brand. Therefore, these events held by the CEO helps La Quinta pursue their goal & drive to being there for every guest. Many La Quinta hotels are being renovated with newly defined values in which we bring comfortable & attracting atmosphere to their guest service. At the end of the day, the main focus will be serving great customer service to leave their guest with high quality experiences.


REFLECTION

This article grasp my attention because I work at a hotel & always look forward to helping my job progress with customer service; whether learning something new or gaining ideals to bring to the table, I'm always found of reading articles like this one. This article also relates to the hotel I currently employed in, which is the Crowne Plaza hotel. Just by a simple ideal of defining culture to the hospitality industry, La Quinta turn their ideal into a goal that positivity helped their industry. Also, it will leave many guest with good expectation to experience the quality of good guest service. The CEO of La Quinta explain to what one of their hotel's brand was known  for, in which entitle: "Here For You." This goal is to look at everything from the perspective of the guest, such as the small things that may cause a bad experience for some guest. There is always room for improvement in every hotel. At the Crowne Plaza hotel, our brand is "To Ensure Excellent Service" which we focus on making sure the guest have the best help, the right answers to every question, find everything convenient, & keep everyone satisfied with a smile on their face. The better guest service, the better experiences that are to expect. Its all about the guest, therefore, guest will always come first.



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Stoessel, Eric. (11 March 2011). La Quinta Puts Customers, Culture First. Retrieved 17 April 2011, from Lodging Hospitality. http://lhonline.com/news/la_quinta_here_for_you_0311/