SUMMARY
One of the simplest but important goal in the hospitality industry is guest satisfaction. Guest satisfaction comes from good customer services; therefore, it's always best to put your guest first. Reading this article [exemplify] the focus on putting their customer & culture first. A franchisee of one of La Quinta started a simple ideal called "Here For You" which branched off into the company's newly defined culture & experience. CEO, Wayne Goldberg, of La Quinta took his time to explain at a conference of their brand "Here For You." He want the brand to signify the way of life at each La Quinta. The goal of this brand is to look at everything from the views of the guest. The little things always count to them, which cause the avoid of bad experiences for their guest. Training, from the GM to every employee, is need to continue on with their brand. Therefore, these events held by the CEO helps La Quinta pursue their goal & drive to being there for every guest. Many La Quinta hotels are being renovated with newly defined values in which we bring comfortable & attracting atmosphere to their guest service. At the end of the day, the main focus will be serving great customer service to leave their guest with high quality experiences.
REFLECTION
This article grasp my attention because I work at a hotel & always look forward to helping my job progress with customer service; whether learning something new or gaining ideals to bring to the table, I'm always found of reading articles like this one. This article also relates to the hotel I currently employed in, which is the Crowne Plaza hotel. Just by a simple ideal of defining culture to the hospitality industry, La Quinta turn their ideal into a goal that positivity helped their industry. Also, it will leave many guest with good expectation to experience the quality of good guest service. The CEO of La Quinta explain to what one of their hotel's brand was known for, in which entitle: "Here For You." This goal is to look at everything from the perspective of the guest, such as the small things that may cause a bad experience for some guest. There is always room for improvement in every hotel. At the Crowne Plaza hotel, our brand is "To Ensure Excellent Service" which we focus on making sure the guest have the best help, the right answers to every question, find everything convenient, & keep everyone satisfied with a smile on their face. The better guest service, the better experiences that are to expect. Its all about the guest, therefore, guest will always come first.
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Stoessel, Eric. (11 March 2011). La Quinta Puts Customers, Culture First. Retrieved 17 April 2011, from Lodging Hospitality. http://lhonline.com/news/la_quinta_here_for_you_0311/
Sunday, April 17, 2011
Thursday, April 7, 2011
What will the Guestroom of the Future Look Like?
SUMMARY:
Hotel is known for being a home away from home. Many hotelier seek comfort in customer service, the quality of the rooms & the overall environment when commuting at their hotel of choice. Also, we are all aware of the advance of technology in the hotel industry. Therefore, as years goes on, we tend to wonder on how will hoteliers adapt to the constant change in hotels. It serves into this article where Associate Editor, Christina Volpe, wrote about on how the future outlook of hotel guestrooms will look.
If you tend to travel to many hotels due to business, pleasure or different occasions, it is important to wonder how your guestroom will look. It is always about the experience that you earn at hotels. And hotel rooms tend to constantly change no matter where you go. Now, with the enhance of technology, how convenient would it be to have a computer that talks in your room? The progression of computer interaction are liable to serve great purpose in the hotel industry. In a few years from now, it will be a new phase of vocal recognition in which we will lose our old ways with typing on a computer to now vocally interacting with a computer. There are many application for this type of technology in the hotel industry. In addition to the new look in hotel rooms, it will make things easier to have your personal device interact within your guestrooms. This look will conduct with using your mobile device to do certain things in your room. This growing trend of technologies will impact the guestrooms in a great way. Also, they are looking into making radio frequency identification (RFID) much easier for guest & that will also improve to the growing trend of guestroom technologies.
REFLECTION:
There is really no greater feeling than actually feeling like home when you are a guest at a hotel. It makes things easier to enjoy & relax, which is worth the traveling experience. After a long day traveling & you are finally checked in, you look forward to just getting well acquainted in your room. We usually experience the same technologies & necessities in every guestroom we commute in; however, hotel rooms constantly change. Even the type of technologies in the hotel industry is constantly changing. How easy & convenient would it be if your room was voice interactive?
This article grasp my interest when it focus on the future outlook of hotel rooms. The growing trend of guestroom technologies will invest in giving computers that are able to communicate with every guest. This new phase of voice recognition in guestrooms will impact the hotel industry tremendously. I find that investment proactive, convenient & amazing. Also, guestroom technologies are creating trends that give your own personal device interaction with your rooms, such as your mobile phone can do certain things in the room. I'm starting to realize how guestrooms are making guest become more lazier when it comes to move around in your room. And there is nothing wrong with that improvement. It just give guest more comfort to enjoying their room with less trouble. I look forward to this new phase of guestroom technologies.
Volpe, Christina. Associated Editor. (2011, March 08). What will the Guestroom of the Future Look Like?. Retrieved April 7, 2011, from Hospitality Technology: http://hospitalitytechnology.edgl.com/top-stories/What-will-the-Guestroom-of-the-Future-Look-Like-66628
Hotel is known for being a home away from home. Many hotelier seek comfort in customer service, the quality of the rooms & the overall environment when commuting at their hotel of choice. Also, we are all aware of the advance of technology in the hotel industry. Therefore, as years goes on, we tend to wonder on how will hoteliers adapt to the constant change in hotels. It serves into this article where Associate Editor, Christina Volpe, wrote about on how the future outlook of hotel guestrooms will look.
If you tend to travel to many hotels due to business, pleasure or different occasions, it is important to wonder how your guestroom will look. It is always about the experience that you earn at hotels. And hotel rooms tend to constantly change no matter where you go. Now, with the enhance of technology, how convenient would it be to have a computer that talks in your room? The progression of computer interaction are liable to serve great purpose in the hotel industry. In a few years from now, it will be a new phase of vocal recognition in which we will lose our old ways with typing on a computer to now vocally interacting with a computer. There are many application for this type of technology in the hotel industry. In addition to the new look in hotel rooms, it will make things easier to have your personal device interact within your guestrooms. This look will conduct with using your mobile device to do certain things in your room. This growing trend of technologies will impact the guestrooms in a great way. Also, they are looking into making radio frequency identification (RFID) much easier for guest & that will also improve to the growing trend of guestroom technologies.
REFLECTION:
There is really no greater feeling than actually feeling like home when you are a guest at a hotel. It makes things easier to enjoy & relax, which is worth the traveling experience. After a long day traveling & you are finally checked in, you look forward to just getting well acquainted in your room. We usually experience the same technologies & necessities in every guestroom we commute in; however, hotel rooms constantly change. Even the type of technologies in the hotel industry is constantly changing. How easy & convenient would it be if your room was voice interactive?
This article grasp my interest when it focus on the future outlook of hotel rooms. The growing trend of guestroom technologies will invest in giving computers that are able to communicate with every guest. This new phase of voice recognition in guestrooms will impact the hotel industry tremendously. I find that investment proactive, convenient & amazing. Also, guestroom technologies are creating trends that give your own personal device interaction with your rooms, such as your mobile phone can do certain things in the room. I'm starting to realize how guestrooms are making guest become more lazier when it comes to move around in your room. And there is nothing wrong with that improvement. It just give guest more comfort to enjoying their room with less trouble. I look forward to this new phase of guestroom technologies.
Volpe, Christina. Associated Editor. (2011, March 08). What will the Guestroom of the Future Look Like?. Retrieved April 7, 2011, from Hospitality Technology: http://hospitalitytechnology.edgl.com/top-stories/What-will-the-Guestroom-of-the-Future-Look-Like-66628
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